Distance counseling is a counseling approach that takes the best practices of traditional counseling, as well as, some of its own unique advantages, and adapts them for delivery to clients via electronic means in order to maximize the use of technology-assisted counseling techniques. The technology-assisted methods may include telecounseling (telephone), secure e-mail communication, chat, or videoconferencing.


Distance counseling may be more convenient for clients. While telecounseling takes place in real time and does depend on "making an appointment,” traveling and related formalities do not present obstacles. Asynchronous counseling communications via secure e-mail adds even greater flexibility.


Some clients prefer the anonymity of a distance counseling relationship and feel more free to open up and self-disclose than they would in a traditional counseling setting. We are also finding that the power of the written word in distance counseling provides a profound impact on both the counselor and the client.



  • Videoconferencing- Go To Webnar is used by Compassionate Counseling, in order to ensure confidentiality. It is similar to Skype, but offers HIPPA compliant encryption and security.


  • IM Chat- available on Go To Webnar


  • Telephone- use of a landline is the preferred method for telecounseling, in order to ensure the highest level of confidentiality. If a client chooses to use a cell phone instead of a landline, a disclaimer/waiver form is available.


  • Email counseling is offered through “Therapy Appointment.com” link on this this website. This provides a secure, encrypted method for email communication.


  • Texting is not considered to be a secure form of communication, and cannot be used for counseling. It can be used, however, to send a short, non-personal message such as “please call me” or “do you have any available appointments tomorrow?”


Distance Counseling

PHONE: 412-303-5341

FAX: 412-362-1894


520 Brookline Blvd. Pittsburgh, PA 15226